Information
Returns & Refunds
Clear guidance for returns, refunds and exchanges
Draft content for preview. Please replace with verified business details, operational policies and professional legal review before accepting real orders.
Return requests
Contact customer support with your order reference, product details and reason for the request. Eligibility and return windows depend on item type, location and applicable law.
Damaged or incorrect items
Report damaged, defective or incorrect orders with supporting photos so the case can be reviewed.
Refund processing
Approved refunds are normally returned using the original payment method, subject to the processing time of the payment provider.
Exclusions
Some customized, perishable, hygiene-related or final-sale items may have different return conditions where permitted by law.
Your statutory rights
Nothing in this draft policy limits mandatory consumer rights in the United Kingdom or United States.